Privacy Policy

Information received

Phone calls may provide a name, contact number, location and description of water damage.

Details about the affected rooms and the source of water may be collected when voluntarily provided.

Contact details help arrange a response to the described water damage.

The information may also help review a prior service conversation and improve operations.

Information needed to handle a service call may be shared with the independent provider involved.

Only details useful to the service situation should be passed along.

The provider receives the property details needed to understand the reported water damage and make direct contact.

Calls and related notes may be kept for quality, operations and dispute review.

Retention periods may vary with operational and legal needs.

Basic device and usage data may be collected to keep the website functioning and measure visits.

Browser settings may limit some forms of site data collection.

Reasonable safeguards are used for stored information, although no electronic system is risk free.

Access to stored data is limited according to operational need.

Information is reviewed only for the purposes described here and any legal obligation that applies.

A caller may ask about information provided during a call by using (888) 471-9821.

A caller can describe the concern and provide the phone number used during contact.

This policy may be updated when practices change. The current version appears here.

Continued use after an update follows the version then displayed.